Privacy Policy

Pixilang ("we," "our," or "us") operates the Pixilang platform, which provides AI-powered voice and SMS communication tools for home-service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, APIs, and related services (collectively, the "Service").

Information You Provide

Account registration details (name, email, phone number, business name), service and pricing information, technician details, and any other data you submit through the dashboard or onboarding flow.

Call Data

When your customers interact with our AI voice agent, we collect call recordings, transcripts, caller phone numbers, call duration, and metadata necessary to provide the Service.

SMS Data

We collect phone numbers and message content for appointment confirmations, reminders, and other transactional SMS communications sent on your behalf.

Automatically Collected Information

We automatically collect device information, IP addresses, browser type, pages visited, and usage patterns through cookies and similar technologies when you use the Service.

• Provide, maintain, and improve the Service
• Process and manage voice calls and SMS communications on behalf of your business
• Schedule and manage appointments
• Generate analytics and insights for your dashboard
• Process payments and manage billing
• Send transactional emails and notifications about your account
• Detect and prevent fraud and abuse
• Comply with legal obligations

Pixilang sends SMS messages on behalf of businesses to their customers for transactional purposes only, including appointment confirmations, reminders, rescheduling notices, cancellations, and follow-ups. We do not send marketing or promotional SMS messages. Message frequency varies. Message and data rates may apply. Customers can opt out at any time by replying STOP.

We do not sell your personal information. We share data only with the following service providers who are necessary to operate the Service:

• Twilio — Telephony, SMS delivery, and phone number management
• Retell AI — AI voice agent infrastructure and call handling
• Stripe — Payment processing and subscription billing
• Supabase — Database hosting, authentication, and storage
• Anthropic — AI language model for conversation intelligence

We may also disclose information when required by law, to protect our rights, or in connection with a merger or acquisition.

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained according to your plan settings. You may request deletion of your data at any time by contacting us.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities. To exercise any of these rights, please contact us at the email below.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, please contact us at info@pixilang.com.